Refund Policy

You may request a refund within 14 calendar days after purchase. Submit the request from My Learning → Safety or contact support@studiolearn.net with the account email and course name. Do not send payment-card details.

We normally approve an eligible request unless there is evidence of fraud, abuse, a chargeback already in progress, or substantial consumption or downloading of the course inconsistent with a good-faith trial. Where mandatory law gives you stronger rights, those rights control.

Requests outside 14 days may be considered for duplicate charges, technical inability to access purchased content, material misdescription, or other exceptional circumstances.

Approved refunds are sent to the original payment method through the payment provider. Bank and card-network processing times vary. Course access may be removed when a full refund is issued; partial refunds may be used when appropriate and agreed or legally required.

A refund may reduce or reverse the creator payout connected to that purchase. If you dispute a payment with your bank, tell us so we can avoid duplicate processing. We may pause a refund while a chargeback or fraud investigation is unresolved.

This policy does not cover purchases completed outside StudioLearn, voluntary donations, or services clearly described as non-refundable where permitted by law. External purchases must be handled by the seller or store that processed them.